Privacy Policy

Data Protection Officer (DPO): lovesy@upvance.com.br

This Policy explains how we collect, use, store, and protect your personal data when using Lovesy, in compliance with the LGPD (Brazil), GDPR (EU), CCPA/CPRA (California), and other applicable laws.

1. Data We Collect

We collect only what is necessary to operate the service.

1.1 Registration Data: name, email, password (encrypted).

1.2 Usage Data: media you upload (photos, videos, audio), messages and content you create, surprise configuration details, language and preferences.

1.3 Technical Data: IP address, device type, browser information, essential and analytical cookies.

1.4 Payment Data: processed exclusively by third-party providers (e.g., Stripe). Lovesy does not store credit card information.

2. How We Use Your Data

We use your data to: create and deliver your personalized experience; securely host your media; send essential notifications; improve features and user experience; and comply with legal obligations.

We never use your data for discriminatory or unauthorized purposes.

3. Data Sharing

We share data only with essential service providers, such as: hosting and CDN providers; email delivery services; payment processors; analytics tools.

We never sell your personal data.

4. Your Rights (LGPD / GDPR / CCPA)

You may request, at any time: access to your data; correction of inaccurate information; deletion of your data; data portability; withdrawal of consent; and details about how your data is processed.

Requests: lovesy@upvance.com.br

5. Security

We implement technical and organizational measures, including: encryption; secure servers; access control; backups; continuous monitoring.

6. Data Retention

We retain your data only for: service operation; legal compliance; fraud prevention. Upon deletion request, we securely remove all personal data.

7. International Transfers

Your data may be processed on servers located outside your country, always following international protection standards (GDPR/LGPD).

8. Changes to This Policy

Updates will be published on this page.

9. Contact

Data Protection Officer (DPO): lovesy@upvance.com.br